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Support Center

Veterinary Providers

Veterinary Providers

Anipanion 2.0 - Getting Started

Inviting Staff to Anipanion

Managing Your Practice Location Settings

Configure Service Options, Case Types & Shortcuts

Starting a New Chat with a Client

Ending a Chat Case with Client

Assigning a Chat Case to a Staff Member

Viewing Cases (Open or Closed)

Resetting Your Staff Account Password

How do I text message invite clients to Anipanion?

Managing Your User Settings

Sending Internal Comments

Viewing a Chat Transcript and Downloading a Case Summary PDF

Deleting a Staff Member's Anipanion Account

Adding a Credit Card to Pay for Subscription (Account & Billing Settings)

Creating your Stripe Account

How do I configure Auto Response Workflows for my practice?

Collecting Payment from a Client

Viewing Patient Details

Switching Practice Locations

Starting a Video Call from an Active Chat Case

Sending a Case Summary PDF to your Practice Management Information System (PIMS)

Sending Welcome Email to Clients

Managing Patient Meals & Medications

iOS App Crashes

Android App Crashes

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Cornerstone Integration

How do I export my client information from Cornerstone for the SMS blast?

What is the temporary password in a pet parent's profile used for?

Sending a Pet Parent Welcome Email - Cornerstone

Sending Welcome Email to Clients - Cornerstone

Linking a Client to Cornerstone

View Consult Summaries in the Patient Record - Cornerstone

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AVImark Integration

How do I export my client information from AVImark for the SMS blast?

What is the temporary password in a pet parent's profile used for?

Sending a Pet Parent Welcome Email - AVImark

View Consult Summaries in the Patient Record - AVImark

Sending Welcome Email to Clients - AVImark

Linking a Client to AVImark

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ImproMed Integration

What is the temporary password in a pet parent's profile used for?

Sending a Pet Parent Welcome Email - ImproMed

Sending Welcome Email to Clients - ImproMed

Linking a Client to ImproMed

View Consult Summaries in the Patient Record - ImproMed

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PetScript Rx

Ordering Medications from PetScript

Practice Resources

Testing your Internet Speed

Practice Marketing Materials

Get the Whole Team Excited!

Getting Started with Telehealth: Self-Assessment

Vet App

How do I use the notification center in the Vet App?

Starting a Video Call from an Active Chat Case

Sending Files Through Chat

Adding or Changing Pets in an Active Chat

Collecting Payment from a Client

Closing a Chat Case

Starting a New Chat with a Client

Accessing Support on the Vet App

Resetting Your Password

Editing Your Profile Details

Using Shortcuts

Accessing Open and Closed Cases

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Shop

How do I set my practice product recommendations for Anipanion Shop?

What is the Purchase History page?

How do I share a product in a chat with a client?

What is shown on the Shop Insights page?

Vetsource

Vetsource - How do I approve a refill request for a Vetsource prescription?

Vetsource - How do I prescribe Vetsource medications using Anipanion?