Viewing Cases (Open or Closed)

This article will walk you through navigating the Cases section of your Anipanion dashboard.

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Video Coming Soon!

Step by Step Instructions

Step 1: Log in to the Anipanion Web App.

Step 2: Select the Cases section from the navigation bar.

Step 3: Select either Open Cases or Closed Cases.

 

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Step 4: You can search for a specific consultation by using the search bar at the top.

Step 5: Under Open Cases, consults will be organized by client name, pet name, case title, start date/time, staff member/s involved, and a button to view the chat. 

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Under Closed Cases, consults will be organized by client name, pet name, case title, start date/time, end date/time, staff member/s involved, revenue generated, and two buttons; one to download the post consult summary report, and another to view the chat transcript. 

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Need some extra support? We're here for you and can't wait to help!

📞/💬 : Phone: ( 858) 208-0018
📩 : Email: support@anipanion.com
👩‍💻 : Hours: Monday - Friday 9am - 5pm PST