Viewing a Chat Transcript and Downloading a Case Summary PDF

This article will walk you through viewing a chat transcript and downloading a case summary pdf. 

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Step by Step Instructions

Step 1: Log in to the Anipanion Web App.

Step 2: Select the Closed Cases tab under the Cases section.

 

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Step 3: Find the consultation that you wish to view and/or download using the search bar at the top or scrolling to find the case.

Step 4: Once you have found the case you wish to view and/or download click on the downward facing arrow under the Actions column. 

 

Closed Cases Crop

Step 5: This will pull up a Telehealth Consult Summary. To view the chat transcript, click on View Consult Transcript.

 

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Step 6: To download the Telehealth Consult Summary, click on the downward facing arrow inside of the cloud icon at the top.

 

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Step 1:  Alternatively, you can view and/or download post consult summary reports by going to the  Pet App tab under the Pet Parents section.

 

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Step 2: Find the consultation that you wish to view and/or download using the search bar at the top or scrolling to find the case.

Step 3: Once you have found the case you wish to view and/or download click on the View Details button under the Action column. 

 

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Step 4: Select the Magnifying glass icon to view or the downward facing arrow to download.

 

Pet Parent Closed Cases

 

Need some extra support? We're here for you and can't wait to help!

📞/💬 : Phone: ( 858) 208-0018
📩 : Email: support@anipanion.com
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